Privacy Policy
1. Introduction
Welcome to SMART_QUEUE System. This Privacy Policy explains how we collect,
use, and protect user and organization data when using our appointment and queue management platform.
2. Information We Collect
User (End Customer) Data
- Mobile number (OTP authentication)
- Basic profile information
- Booking history and QR tickets
- Location data (for nearby service discovery)
Organization Data
- Organization name, category, address
- Operational hours and slot configuration
- Service-level scheduling rules
- Queue and booking statistics
System Generated Data
- QR code entry logs
- No-show tracking records
- Slot utilization and analytics
- Booking status updates (Active, Cancelled, Completed)
3. How We Use Your Information
- Enable slot-based appointment booking
- Generate and validate QR code entry passes
- Apply organization-specific scheduling rules
- Track attendance and no-show behavior
- Provide real-time queue management
- Improve system performance and analytics
4. Location Usage
The application may use GPS location only to:
- Show nearby service providers
- Calculate distance-based filtering
- Improve discovery experience
Location data is not continuously tracked in the background.
5. QR Code & Booking Data
QR Usage
Each booking generates a unique, time-bound QR code used for entry validation.
Storage
QR codes and booking data are stored only for validation, history tracking,
and audit purposes.
6. Data Sharing and Disclosure
We do not sell personal data. Data may be shared only with:
- Service Providers: Organizations fulfilling bookings
- Legal Authorities: When required by applicable law
- System Integrations: SMS/notification services
7. No-Show & Behavioral Data
The system tracks no-show behavior to ensure fair usage of appointment slots.
Repeated violations may result in temporary booking restrictions as defined by organizations.
8. Data Security
- OTP-based authentication for users
- Encrypted storage of sensitive data
- Secure QR validation mechanism
- Role-based access for organizations
9. Scheduling & System Logic
The system dynamically generates slot availability based on:
- Working days configuration
- Special rules (OFF / HALF-DAY)
- Holiday calendar
This ensures no hardcoded scheduling logic is used.
10. Contact Us
For any privacy-related concerns:
Email: info@smartqueue.com